Privacy Policy

At mysite-name, we’re committed to safeguarding your personal information while delivering top-notch furniture repair services across England. This policy explains how we collect, use, and protect your data, fully adhering to UK GDPR and the Data Protection Act 2018. Your trust is important, and we ensure your details are secure so you can focus on restoring your furniture.

1. What Information We Collect

We collect only the information you provide when requesting furniture repair services or contacting us. This includes your name, email address, phone number, and details about your furniture, such as type, condition, or specific repair needs. For example, you might share details about a sofa’s upholstery or a chair’s frame damage to help us assess the job.

We may also collect anonymised data, like website usage trends or popular repair services, to enhance our offerings. This data is never tied to you personally unless you explicitly agree.

2. How We Use Your Information

Your data enables us to provide a seamless and tailored furniture repair experience. We use it to:

  • Respond to inquiries about services, such as upholstery replacement or frame repairs.
  • Process your repair requests and schedule assessments or workshop visits.
  • Contact you with job confirmations, updates, or follow-up care advice for your furniture.
  • Send you relevant service updates or promotions, but only if you’ve opted in.

We use your information solely to improve your repair experience and never for unrelated purposes.

3. Securing Your Information

Protecting your data is a priority. We use industry-standard encryption to shield your details from unauthorised access. Only our trained team, adhering to UK data protection standards, handles your information. We regularly update our security practices to ensure your data remains safe, whether you’re booking a sofa reupholstery or a frame restoration.

From initial inquiries to completed repairs, we manage your information securely throughout the process.

4. Consent to Data Use

By sharing your details via our website, phone, or email, you consent to us using your information to manage your repair requests and inquiries, as outlined in this policy. You can withdraw this consent at any time by contacting us, and we’ll promptly honour your preferences.

5. Sharing with Third Parties

We share your data only when essential to provide our services, such as with payment processors or logistics partners for furniture collection. We may also share data if required by UK law. All third parties we collaborate with are bound by strict agreements to protect your data in line with UK GDPR.

We never sell or share your information for marketing purposes outside our repair services, keeping your data secure.

6. Your Rights Under UK GDPR

You have full control over your data. Your rights include:

  • Accessing the personal information we hold about you at any time.
  • Requesting corrections or updates to inaccurate or outdated details.
  • Asking for deletion of your data when it’s no longer needed for your repair services.
  • Objecting to specific uses of your data, such as promotional communications.

To exercise these rights or ask questions, email us at: [email protected]. We’ll respond quickly to address your needs.

7. Data Retention Period

We keep your data only as long as necessary to manage your repair requests, assessments, or follow-up communications, such as invoices or updates. Typically, this means retaining your details for the duration of your engagement and a short period afterward, as required by UK regulations. After that, we securely delete or anonymise your data.

If you request earlier deletion, we’ll comply promptly, ensuring no unnecessary data is retained.

8. International Data Transfers

If your data is transferred outside the UK (e.g., for cloud-based booking systems), we use UK GDPR-compliant safeguards, such as standard contractual clauses, to ensure its security. We carefully vet all partners to maintain the same level of protection you expect from us.

Have questions about your data or our processes? Contact us at: [email protected]. We’re here to provide clear answers.